jajanwin Platform Privacy Notice
This page describes what we collect when you use jajanwin and how we keep that data protected. We at jajanwin take your privacy seriously. When you create an account, deposit funds, or play on our platform, we collect certain information. We use that information only to operate our service, process your transactions, and comply with local law.
Our privacy practices are transparent. We do not sell your personal data to third parties. We do not share your account details with advertisers or marketing firms. We use your information only for the purposes outlined in this notice.
This notice applies to all users of jajanwin, whether you access our live-dealer tables, sportsbook, or slot games from Jakarta, Surabaya, Bandung, Medan, Semarang, or anywhere else in a supported jurisdiction.
What Data We Collect
Account Registration Information
When you create a jajanwin account, we collect your email address, phone number, and full name. We also collect your date of birth to verify that you meet the legal age requirement in your jurisdiction. This information is mandatory to open an account on our platform.
We collect your national ID number or passport number during identity verification. We use this to confirm your identity and prevent fraud. We store this information securely and do not share it with third parties except where required by law.
Payment and Transaction Data
We collect information about every deposit and withdrawal you make on jajanwin. This includes the payment method you used (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet), the amount, the date, and the transaction status. We use this data to process your payments and maintain your account balance.
We do not store your full payment card details or e-wallet passwords. We work with third-party payment processors who handle the actual transaction. These processors are bound by strict confidentiality agreements and comply with international payment security standards.
We Encrypt All Sensitive Data
Your account login, payment details, and personal information are encrypted using industry-standard protocols. We use HTTPS connections to protect data in transit.
Game and Betting Activity
We collect records of every game you play on jajanwin. This includes which live-dealer table you joined, how long you played, your bets, and the outcomes. We also record your sportsbook wagers, slot game spins, and esports bets. This data helps us track your account balance and settle disputes.
We use this activity data to detect fraud and suspicious patterns. If we notice unusual activity — such as rapid account creation and withdrawal, or betting patterns that suggest account sharing — we may flag your account for review.
Technical and Device Information
We collect information about the device you use to access jajanwin, including your IP address, browser type, operating system, and device model. We also collect information about your internet connection quality and any errors you encounter while using our platform.
We use this technical data to improve our service, diagnose technical issues, and ensure our platform runs smoothly across different devices and networks. We do not use this data to identify you personally — it is used only for platform optimization.
Communication Records
When you contact our support team via chat, email, or phone, we keep a record of that communication. We use these records to resolve your issue, track support quality, and improve our customer service. We may also use your communication to detect fraud or verify account ownership.
We do not share your support communications with third parties except where required by law or to resolve a dispute.
How We Use Your Data and Your Rights
Our Use of Your Information
We use your data for the following purposes: to operate jajanwin and process your transactions; to verify your identity and prevent fraud; to comply with local law and regulatory requirements; to provide customer support; and to improve our platform based on usage patterns.
We do not use your data for marketing purposes without your explicit consent. We do not sell your personal information to third parties. We do not share your account details with other gaming platforms or advertisers.
Third-Party Processors
We work with third-party service providers to operate jajanwin. These include payment processors (who handle DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers), cloud hosting providers, and customer support platforms. All third-party processors are contractually bound to protect your data and use it only for the purposes we specify.
Our servers may sit outside your jurisdiction. Your data may be processed in countries other than Indonesia. However, we ensure that all data transfers comply with applicable privacy laws and are protected by encryption.
Your Rights on jajanwin
You have the right to access your personal data. You can request a copy of all information we hold about you by contacting our support team. You have the right to correct inaccurate information — if your name, email, or phone number is wrong, contact us and we will update it.
You have the right to request deletion of your account and associated data. If you close your account, we will delete your personal information within a reasonable timeframe, except where we are required by law to retain it (such as for tax or anti-fraud purposes). You have the right to withdraw consent for data processing at any time, though this may affect your ability to use jajanwin.
Cookies and Tracking
We use cookies to remember your login session and preferences. These cookies help us provide a seamless experience when you return to jajanwin. We do not use cookies to track you across other websites.
You can disable cookies in your browser settings, but this may affect your ability to use jajanwin. We do not use third-party tracking pixels or analytics that identify you personally.
Data Retention
We retain your account data for as long as your account is active. If you close your account, we retain transaction records and identity verification documents for a minimum of five years to comply with anti-money-laundering regulations and tax law.
We retain support communications and game records for two years after your last activity on jajanwin. After that period, we delete this data unless we are required by law to retain it longer.
Contact Us About Privacy
If you have questions about our privacy practices, want to access your data, or wish to exercise your rights, contact our support team. We respond to privacy requests within 30 days.
We may update this privacy notice from time to time. If we make material changes, we will notify you via email or in-app notification. Your continued use of jajanwin after changes are posted constitutes acceptance of the updated notice.